- Scope of policy application
Due to the special nature of stationery products (such as customization, hygiene and safety considerations, etc.), all orders are regarded as final sales once confirmed. Returns, exchanges or refunds are not accepted. Including but not limited to:
Personal items such as pens, notebooks and sticky notes after opening
Seasonal/promotional products (such as limited editions for the back-to-school season)
Digital products (such as downloadable stationery templates) - Explanation of Exceptional cases
If the goods you receive have the following problems, please provide photo/video evidence to the customer service email [seatance@blueskystations.com] within 48 hours after signing for receipt, and we will handle it properly for you:
Transportation damage (such as severe packaging damage causing the goods to deform)
The product is seriously inconsistent with the description (such as incorrect color or model)
The goods have not been received (proof of logistics tracking is required) - Processing procedure
If the above exceptional conditions are met, we will provide:
Reissued goods (priority processing
Partial refund (subject to negotiation - Precautions
All disputes must be supported by a complete unboxing video (it is recommended that you record it when signing for the package).
Returns and exchanges are not supported due to the customer’s subjective reasons (such as dislike or inappropriate size).
International orders may involve customs duties and fees, which are non-refundable. - Contact Information
For assistance, please email [seatance@blueskystations.com] with the subject line “after-sales application + order number”.