- Place of shipment and delivery time
Shipping country: All orders are dispatched from the warehouse in Serbia.
Processing time: Orders will be dispatched within 15 to 30 working days after placement (excluding weekends and local holidays).
Influencing factors: Customized products, promotional period orders or force majeure (such as weather, customs inspection) may cause delays. We will notify you by email. - Delivery range and freight charges
Coverage area: Global delivery (restricted in some countries/regions, automatic verification on the checkout page).
Freight calculation: Automatically generated based on the destination and the weight/volume of the package. The final amount is displayed on the settlement page.
Free shipping threshold: Orders within Serbia over €50 are eligible for free standard shipping (for details, see the promotion). - Logistics tracking and after-sales service
Tracking service: After shipment, you will receive an email with the logistics tracking number, which can be checked through the carrier’s official website (such as DHL, Serbia Post).
If the package has not been received within 30 days after the estimated delivery time, please contact seatance@blueskystations.com and provide the order number. We will assist in verification. - Customs and Taxes
Responsibility Statement: International orders may incur customs duties/import taxes, which shall be borne by the recipient. The specific cost depends on the regulations of the destination country. It is recommended to check in advance.
Invoice provision: The package contains a commercial invoice, and the declared amount is consistent with the actual payment. - Returns, exchanges and damage handling
Return and exchange conditions: Only unused items in their original packaging are accepted. Applications must be made within 14 days after signature for receipt.
Transportation damage: Please take photos as evidence when signing for the package and contact us by email within 48 hours for handling.
Contact us
Have any questions about the transportation policy? Please send an email to seatance@blueskystations.com